FREQUENTLY ASKED QUESTIONS
We answer your questions so you can focus on training
The tatami
1. How long does the tatami take to set up?
Connect the included pump and in about 2 minutes it's ready for training.
2. What sizes are there? Do you have stock?
We have three sizes: 3x3 m, 4x4 m and 6x6 m. All three are in stock in Spain and ship within 24–48 h. Only at times of very high demand can a size sell out until the next batch arrives.
3. How do I store it?
It deflates easily by switching the electric pump to deflate mode. Let all the air out for easier folding.
4. Can it be cleaned?
Yes. It's made of sweat-resistant, easy-to-clean materials: just wipe it with a damp cloth.
5. Is a pump included?
Yes. The pump is included so you can set it up and pack it away quickly.
Shipping
1. Which countries do you ship to?
We ship to Spain and the rest of Europe. If you need delivery to another country, contact us and we'll look into it.
2. How long does shipping take?
Orders are prepared within 24–48 hours and delivery usually takes 2 to 5 business days, depending on the destination.
Payment and warranty
1. Can I pay in instalments?
Yes. At checkout you can choose Klarna and pay in instalments, subject to approval.
2. Does the tatami come with a warranty?
Yes. All our tatamis come with a 1-year warranty against manufacturing defects. If you notice any defect, email us at info@osspace.es and we'll sort it out.
Returns
1. Can I return my order?
Yes. You have 30 days to return the product if you're not satisfied.
(The tatami must be in good condition and include all its accessories.)
2. Who pays for return shipping?
For products without defects, the customer covers the return shipping costs.
If the product arrives damaged or defective, we cover the costs.
3. When will I receive my refund?
We process the refund once we receive the product and check its condition.
Usually within 5–7 business days.